Effective Date: 1st Jan 2025

Blissful Homes Real Estate Brokerage (“we, us, our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard the personal information you provide when you visit [www.blissfulhomesrealestate.com] (the “Website”), engage with our services, or otherwise communicate with us.

1. Scope & Compliance

1.1 Applicability

This Policy applies to all visitors (“you” or “your”) of our Website, potential and existing clients, and anyone who provides personal information to Blissful Homes. By using our Website or services, you agree to the practices described in this Policy.

1.2 Legal Framework

We adhere to the applicable laws and regulations of the UAE, including Dubai-specific requirements. This includes Federal Decree-Law No. 45 of 2021 on Personal Data Protection (as amended or replaced from time to time), relevant executive regulations, and any directives issued by competent authorities in Dubai or the wider UAE.

1.3 International Considerations

If we process or transfer your personal data outside the UAE, we will do so in accordance with applicable data transfer regulations, ensuring appropriate safeguards are in place.

2. Information We Collect

2.1 Personal Information

Depending on the nature of your interaction with us, we may collect the following categories of personal data:

• Contact Details: Full name, email address, phone number, WhatsApp number, or postal address.
• Identity Details: Emirates ID, passport copy, or other identification documents (e.g., when processing property transactions).
• Financial Information: Bank details, proof of funds, credit history (only if necessary for mortgage assistance or property rental/buying processes).
• Transactional Data: Records of properties viewed, purchased, rented, or any inquiries made through our Website or via direct communication.
• Preferences & Feedback: Information on your property preferences, budget range, desired location, and any feedback you provide in surveys or reviews.

2.2 Non-Personal/Technical Information

When you visit our Website, we may automatically collect:

• Device & Browser Details: IP address, browser type, operating system, language settings.
• Usage Data: Pages visited, time spent, clicks, and other analytical data to improve our website functionality and user experience.
• Cookies & Tracking Technologies: We use cookies and similar technologies to collect information that helps us understand user behavior. For details, see our Cookie Policy.

2.3 Children’s Data

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [info@blissfulhomesrealestate.com], and we will promptly delete such information.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

1. Service Delivery

• To process property listings, inquiries, buying/rental transactions, and other services you request.
• To schedule property viewings, coordinate documentation, and facilitate communication between buyers, sellers, landlords, and tenants.

2. Customer Support

Your personal information is handled according to our [Privacy Policy], which is integrated by reference into these T&Cs. By using our Website or Services, you consent to the collection, processing, and transfer of your personal data in accordance with UAE laws.

3. Marketing & Promotions

• To send newsletters, property updates, or promotional offers if you have opted in.
• To customize and improve our marketing content based on your preferences.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.

4. Legal & Regulatory Compliance

• To comply with UAE regulations (e.g., AML/CFT checks, Dubai Land Department requirements).
• To enforce our Terms & Conditions, protect our rights, or respond to lawful requests by public authorities.

5. Analytics & Website Improvements

• To analyze Website usage and user behavior, helping us improve functionality, content, and user experience.
• To generate aggregated, non-identifiable insights for internal business analysis.

13. Contact Us

For any questions, feedback, or concerns about these T&Cs, please reach out to us at:

• WhatsApp: +971 58 506 2514
• Email: info@blissfulhomesrealestate.com

4. How We Share & Disclose Information

4.1 Third-Party Service Providers

We may share personal information with trusted third parties who assist us in delivering services, such as:

• Property portals and online marketing platforms.
• Payment processors and financial institutions (for mortgage or financial verifications).
• IT service providers, website hosting, and analytics tools.
• Professional advisers (e.g., lawyers, accountants) as required. All third parties are contractually obligated to process personal data in compliance with applicable data protection laws and use it solely for the services requested by Blissful Homes.

4.2 Affiliates & Partners

We may share your information with affiliated real estate agencies, developers, or partners if necessary to fulfill your property inquiry or investment needs, subject to non-disclosure obligations.

4.3 Legal Requirements

We may disclose personal data where required by law or court order, or to protect the rights and safety of our company, clients, or other parties, including exchanging information with governmental authorities for fraud prevention or anti-money laundering checks.

4.4 Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, customer information could be transferred to the acquiring entity, subject to confidentiality agreements and compliance with data protection regulations.

5. Data Retention & Security

5.1 Data Retention

We only retain personal data for as long as is necessary to fulfill the purposes outlined in this Policy or to comply with legal, accounting, or reporting requirements. Specific retention periods may vary depending on:

• Real estate transaction records (required by UAE law for audit or compliance).
• Marketing data (kept until you opt out or request deletion).

5.2 Security Measures

We implement appropriate technical and organizational measures to safeguard your data, including:

• Secure servers and encrypted storage.
• Regular software updates and vulnerability assessments.
• Access controls ensuring only authorized personnel can handle sensitive data.
• Despite our best efforts, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data but take all reasonable steps to protect it in line with UAE law and industry standards.

6. Your Rights & Choices

Depending on applicable UAE data protection law, you may have the right to:
1. Access Your Data
Request a copy of the personal data we hold about you.

2. Rectification
Request corrections to incomplete, inaccurate, or outdated personal data.

3. Deletion
Ask for your personal data to be erased if it is no longer necessary or if you withdraw consent (where consent was the legal basis for processing).

4. Restriction/Objection
Object to or restrict certain processing activities, particularly direct marketing.

5. Data Portability
Where applicable, request a structured, commonly used format of your personal data.

6. Withdraw Consent

• If data processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

How to Exercise These Rights: Please email [info@blissfulhomesrealestate.com] with your specific request. We may require proof of identity before fulfilling certain requests.

7. Cookie Policy

7.1 What Are Cookies?

Cookies are small text files placed on your device to store data that websites can retrieve later. We use cookies to:

• Remember your preferences and login details.
• Track usage patterns and measure the effectiveness of advertising campaigns.
• Personalize content based on your browsing history.

7.2 Types of Cookies Used

• Essential Cookies: Necessary for core Website functionality (e.g., user authentication).
• Analytics Cookies: Collect anonymized usage data for performance monitoring.
• Marketing Cookies: Track browsing habits to serve relevant ads.

7.3 Managing Cookies

Most browsers allow you to block or delete cookies. However, disabling cookies may limit certain functionalities of our Website. For more details on how to manage cookies, refer to your browser’s help documentation.

8. Third-Party Links

Our Website may contain links to third-party websites, plug-ins, or applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy policies. We encourage you to read the privacy statements of any external websites you visit.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Blissful Homes Real Estate Brokerage
WhatsApp: +971 58 506 2514

• Email: info@blissfulhomesrealestate.com

• Website: www.blissfulhomesrealestate.com

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant regulatory authority in the UAE or Dubai, subject to local laws and procedures.

By continuing to use our Website or services, you acknowledge that you have read and understood this Privacy Policy.By continuing to use our Website or services, you acknowledge that you have read and understood this Privacy Policy.